Terms of Use for International Patients
1. About These Terms
These terms govern your use of the MOLIV Clinic website and online services. MOLIV Clinic ("the Clinic") is a licensed medical institution located in Gangnam-gu, Seoul, Republic of Korea. By using our website or submitting a consultation request, you agree to these terms.
2. Services Provided
The Clinic provides the following services through this website:
- Treatment information and online consultation
- Appointment booking and travel coordination for medical tourism
- AI hair transplant simulation (for reference purposes only — results may differ from actual outcomes)
- Pre- and post-operative communication via messaging platforms (LINE, WeChat, WhatsApp, Telegram, Email)
3. Medical Disclaimer
Information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. All medical decisions should be made in consultation with qualified medical professionals.
Treatment outcomes vary by individual. The Clinic does not guarantee specific results. AI simulation images are computer-generated estimates and may differ significantly from actual surgical outcomes.
4. Consent to Personal Data Collection
When submitting a consultation request or creating an account, you will be asked to consent to the collection and processing of your personal data as described in our Privacy Policy. You may withdraw this consent at any time by contacting info@moliv.clinic.
5. International Patient Responsibilities
As an international patient, you are responsible for:
- Providing accurate personal and medical information
- Arranging your own visa, travel, and accommodation (the Clinic may assist with coordination)
- Informing the Clinic of any medical conditions, allergies, or medications prior to treatment
- Following pre- and post-operative instructions provided by the medical team
- Arranging local follow-up care in your home country if recommended by the Clinic
6. Communication and Language
The Clinic provides consultation services in Korean, English, Japanese, Chinese, and Thai. Medical documents and consent forms for surgical procedures will be provided in a language you understand.
Online communication is available through: LINE, WeChat, WhatsApp, Telegram, and Email.
7. Payment and Cancellation
Currency: All pricing is in Korean Won (KRW). International payments are accepted via major credit cards.
Cancellation: Consultation bookings may be cancelled or rescheduled at no charge. Cancellation policies for scheduled procedures will be communicated during the consultation process.
8. Account Management
Cancellation: To delete your account and associated data, contact us at info@moliv.clinic.
Re-registration: You may create a new account after deletion.
We may restrict access if you:
- Engage in unlawful activity
- Provide false information
- Harass staff or other patients
- Violate these terms or applicable laws
9. Intellectual Property
All content on this website — including text, images, designs, logos, and AI simulation technology — is the intellectual property of MOLIV Clinic. You may not reproduce, distribute, or commercially use any content without prior written consent.
10. Limitation of Liability
The Clinic is not liable for:
- Service interruptions caused by technical issues beyond our control
- Losses arising from the use of information on this website for self-diagnosis or self-treatment
- Issues arising from third-party services (payment processors, messaging platforms)
Medical malpractice claims are governed by Korean law and the applicable regulations of the Republic of Korea.
11. Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Korea. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Seoul, Republic of Korea.
Nothing in these terms limits any rights you may have under the mandatory consumer protection laws of your country of residence.
12. Changes to These Terms
We may update these terms from time to time. Material changes will be posted on our website at least 7 days before taking effect. Continued use of the website after the effective date constitutes acceptance of the updated terms.
Effective date: March 28, 2026
13. Contact Us
For questions about these terms, contact us at:
Email: info@moliv.clinic
Phone: +82-2-6083-6318
Address: Gangnam-gu, Seoul, Republic of Korea